Walktec have been providing iSeries-focused service-management contracts since 2002 to Companies such as Scottish & Newcastle (Heineken), Beamish and Crawford (Heineken), Wiseman Dairies (Muller group), Devro PLC., OKI Printing Solutions, MAHLE Group, CTS Corporation. For the most part, systems supporting these companies are installed in 3rd-party Tier3 DataCentres based in Edinburgh and Glasgow, and we work very closely with such 3rd-parties to ensure as seamless a service-delivery as possible. Indeed, we host our own production iSeries servers at the Onyx DataCentre in Edinburgh (OnyxEd).
All of the larger of these customers run our iSeries-based system-management and monitoring-software solutions, which we normally include as part of our larger service-contract offerings.
Our team’s origins in operational expertise is built upon many years of running complex iSeries-based IT environments in manufacturing and banking sectors throughout the late ‘80s and ‘90s, encompassing Operational management and support, High-Availability installs, Manufacturing-system integration, DataCentre relocations, Disaster Recovery implementations, technical-software design and delivery, Performance Analysis and Capacity Planning.
Our staff telework from various locations across Scotland.
Our online Service Desk portal for customer service tickets is called FreshService. FreshService is highly configurable to our needs and is built around ITIL compliance.
Tickets can be raised and updated directly via email or portal. We can allow users to register at the time of ticket logging, or we can chose to only accept tickets from registered customer users.
Support team expertise